A member tells you that she was recently hospitalized. She received a bill from a collection agency, even though she did not receive a bill from the hospital. She is worried this will affect her financial credit.

What would you be most and least likely to do?

Answer rating: 100% (QA)

As a responsible customer service representative heres what I would be most and least likely to do in response to the members concerns Most Likely 1 E... View the full answer