A mid$-$sized software development company, SoftDev Inc., embarked on a project to develop a new customer relationship

management $($CRM$)$ system for a major client. The project aimed to deliver a high$-$quality, user$-$friendly CRM system within

a tight six$-$month timeline. Despite detailed planning, the project faced numerous quality issues, including software bugs,

user interface design flaws, and inadequate user documentation. The project team struggled with maintaining quality

standards while adhering to the schedule.

QUESTION $1(30$ Marks$)$

Examine the factors that contributed to the quality issues faced by SoftDev Inc. during the development of their

new customer relationship management $($CRM$)$ system. How could the company have better managed these factors to

ensure a successful project outcome?

QUESTION $2(24$ Marks$)$

Discuss the Total Quality Management $($TQM$)$ measures that SoftDev Inc. could have implemented to ensure the successful

delivery of their CRM project. How could these measures have helped address the quality issues encountered during the

project?

QUESTION $3(26$ Marks$)$

Appraise how Juran's Quality Trilogy could have been applied by SoftDev Inc. to address the quality issues encountered in

their CRM project. Discuss the potential impact of each component of the trilogy on the project$$s success.

QUESTION $4(20$ Marks$)$

SoftDev Inc., a mid$-$sized software development company, undertook a project to develop a new CRM system for a major

client, aiming to deliver it within a tight six$-$month timeline. Despite detailed planning, the project encountered significant

quality issues, including software bugs, user interface design flaws, and inadequate user documentation. Using the DMAIC

framework, propose a detailed action plan to address and resolve these quality issues