QUESTION $4$

A mid$-$sized software development company, SoftDev Inc., embarked on a project to develop a new customer relationship management $($CRM$)$ system for a major client. The project aimed to deliver a high$-$quality, user$-$friendly CRM system within a tight six$-$month timeline. Despite detailed planning, the project faced numerous quality issues, including software bugs, user interface design flaws, and inadequate user documentation. The project team struggled with maintaining quality standards while adhering to the schedule.

QUESTION $4(20$ Marks$)$

SoftDev Inc., a mid$-$sized software development company, undertook a project to develop a new CRM system for a major client, aiming to deliver it within a tight six$-$month timeline. Despite detailed planning, the project encountered significant quality issues, including software bugs, user interface design flaws, and inadequate user documentation. Using the DMAIC framework, propose a detailed action plan to address and resolve these quality issues.