Question: a) Mt. Olive University commissioned a study on total quality and asked its stakeholders to give their views. Among the views given by stakeholders are

a) Mt. Olive University commissioned a study on

a) Mt. Olive University commissioned a study on total quality and asked its stakeholders to give their views. Among the views given by stakeholders are listed below. Basing your argument on prepositions from quality gurus. Provide an argument for and against each of these statements using support based on propositions from cited quality gurus. (5 Marks) i. Embracing a customer focus mean giving students all As and abandoning standards ii. Lecturers are customers to each other iii. Treating students as customers means allowing students not to attend classes iv. Observance of strict deadlines is an important quality measure Enhancing learning is important in quality management V

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