Question: A negative gap between q , nearly always points to management standards, poor training, or ineffective monitoring by management. Multiple Choice actual service quality specifications

A negative gap between q, nearly always points to management standards, poor training, or ineffective monitoring by management.
Multiple Choice
actual service quality specifications and actual service delivery
management's perception of customer service expectations an
management's perceptions of customer service expectations
actual service delivery and what the firm communicates it deli
A negative gap between q , nearly always points

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