Question: A negative message to a customer should end with Multiple Choice an account of how the problem occurred. a statement restating the problem. clear data

A negative message to a customer should end with
Multiple Choice
an account of how the problem occurred.
a statement restating the problem.
clear data about the negative information.
explanation of the history of the problem.
a positive, forward-looking statement.
A negative message to a customer should end with Multiple Choice

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