Question: A new operations manager is evaluating several different stores and trying to understand the different metrics for individual stores: - In the Guelph store, customers

A new operations manager is evaluating several different stores and trying to understand the different metrics for individual stores:

- In the Guelph store, customers arrive at the checkout counter at a rate of 35 customers per hour. The average checkout time is 75 seconds. What is the utilization in this store? Answer to 2 decimal places.

- The Hamilton store has an arrival rate of 40. If the store wanted the average time in the system to be 6 minutes, what would the service rate have to be? Answer to one decimal place.

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