Question: A newspaper article discussed Union Pacific's (UP) drive for efficiency. The Chief Operating Officer stated that his biggest task was to reduce UP's operating ratio

A newspaper article discussed Union Pacific's (UP) drive for efficiency. The Chief Operating Officer stated that his biggest task was to reduce UP's operating ratio from 61.6% to 60% by year end 2020. The operating ratio is the percentage of every dollar of revenue that is required to cover the costs of earning the revenue. The COO stated: "there is nothing that's not on the table" for this task. Based on these facts, which of the following is true?

Employee layoffs or staff reductions are possible Initiatives related to this.

60% is a Performance Metric, but not a Key Performance Indicator.

61.6% is UP's benchmark for the operating ratio.

60% is UP's baseline for the operating ratio.

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