16. A one-lane automatic car wash is an example of what kind of queuing situation?
    1. Single channel, constant service rate
    2. Multiple channel, Poisson service rate
    3. Multiple channel, constant service rate
    4. Single channel, normal service rate

16. When using 3 standard deviation control chart limits, what percentage of sample points would fall inside the limits when the process is in control?
    1. 95%
    2. 97.5%
    3. More than 99%
    4. 100%

16. If the percent defectives in a sample goes below the lower limit of a control chart, what should be done:
    1. Ignore it; it indicates improvement
    2. Decrease the lower limit
    3. Investigate the cause
    4. Decrease the sample size

16. Strategy is an attempt to match:
    1. Industry and company strengths
    2. Competition and industry
    3. Economic development and strategy
    4. Structure and personnel

16. Vertical integration involves the acquisition of:
    1. Buyers
    2. Competitors
    3. Substitute products
    4. Securities