A parent from Mongolia is in your early childhood program and she is concerned when you tell her her son is not falling asleep during nap time. She tells you that he is used to sleeping in a hammock or swing bed and you only have cots.

For this situation what I would do is use the 3-A strategy which is Acknowledge, Ask, & Adapt. I would first listen

In my point of view

Understand to make sure there is no misunderstanding

Negotiate: How can we resolve this. I wonder if.. At the end we would find a solution

I would be thankful if you could help me with this situation! Thoughtful and thorough! Anything helps. If anyone is knowledgeable.