Question: A pharmacy has a two - step process for fulfilling prescription orders. Customers arrive at a rate of 1 6 per hour. A single pharmacist

A pharmacy has a two

-

step process for fulfilling prescription orders. Customers arrive at a rate of

16

per hour. A single pharmacist using a computer takes the orders, spending an additional

7

minutes in queue before they are fulfilled by one of three additional pharmacists working in parallel, each taking an average of

5

minutes to fulfill a prescription order. Times between customer arrivals are exponentially distributed, and so are the processing times by the single order taking pharmacist.

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