A.

Please label each question as either closed question or open-ended question.

1. How many personal computers do you have in this department?

2. How is this task performed?

3. Why do you perform the task that way?

4. How many hours of training does a clerk receive?

5. How many customers ordered products from the Web site last month?

6. What are users saying about the new system?

7. How are the checks reconciled?

8. What added features would you like to have in the new billing system?

9. Is the calculation procedure described in the manual?

10. Is there anything else you can tell me about this topic?

11. Do you review the reports before they are sent out?

12. Are the user manuals produced by this department?

13. Describe a feature you would like to see in the new system?

14. Who handles the invoices?

15. How do you resolve accounts payable issues?