A process is out of control when one or more of the individual sample observations is beyond the upper or lower control limit.

a.

True

b.

False

Over-production is typically considered the most common form of waste.

a.

False

b.

True

In terms of TQM, the organizational approach to quality management is driven by the desire to meet or exceed the expectations of the customer.

a.

True

b.

False

Which of the following is generally credited with conceiving the concept of the Lean system?

a.

Shingo

b.

Hirano

c.

Ohno

d.

Nakajima