Question: A process step is customer value added if three of the following are true. Which one is NOT a factor in determining if a process

A process step is customer value added if three of the following are true. Which one is NOT a factor in determining if a process step is customer value added?
Question 7 Answer
a.
The customer recognizes the value
b.
It is important to business profitability
c.
It changes the product toward something the customer expects
d.
It is done right the first time

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