A process strategy:

a$.$ Is determined at the margin

b$.$ Determines how to produce a product or provide a service that meets or exceeds customer requirements

c$.$ Has short$-$term effects on efficiency and production flexibility

d$.$ Does not consider costs and quality

The process strategy of mass customization involves:

a$.$ High volume and high product customization

b$.$ Low volume and high customization

c$.$ High volume and low product customization

d$.$ Low volume and low product customization

A high volume, low variety process strategy describes:

a$.$ Process focus

b$.$ Product focus

c$.$ Repetitive focus

d$.$ Mass customization

Service blue printing:

a$.$ Focuses on the customer and provider interaction

b$.$ Defines three levels of interaction

c$.$ Identifies potential failure points

d$.$ All of the above

Cross$-$docking describes:

a$.$ Avoiding the placement of materials or supplies in storage by processing them as they are received from shipping

b$.$ A design that attempts to minimize total cost by addressing trade$-$offs between space and material handling.

c$.$ Used in warehousing to locate stock wherever there is an open location

d$.$ Using in warehousing to add value to a product through component modification, repair. labeling, and packaging.