A project management methodology defines the way you will complete a project. It usually includes the steps, methods, processes, and roles that will occur as you work to complete the project. Since there are many differences in the methodologies, it is important to pick one that works well for your industry and your specific project.

Read the Customer Support Inc. Case Study and complete the assignment below.

Customer Support, Inc. Case Study

Customer Support, Inc. (CSUP) is a large corporation with international clients that provides customer support related to their bank, credit card, or other financial accounts of their clients. It has over 5,000 full-time employees across the United States.

Its HR department recently completed a skills gap analysis for its workforce using resumes, employee feedback, managerial feedback, industry data, and analysis of internal data related to task completion. It identified skills gaps related to Microsoft Word, Microsoft Excel, Microsoft Outlook, and it's new CRM software that needed to be improved across the organization. HR also projects a 10-15% productivity improvement across its workforce by providing these skills across the workforce.

The IT department has been assigned with the project of providing access to a third-party vendors training materials to all of its employees. The courses taken should be tracked within each employees HR information which uses a separate HR software package. Lastly, each employee will have a set of courses linked to their annual performance assessment which is tracked using the same HR software. Employees will only get their full bonus if they complete the courses their managers assign to them and link to their performance assessment.

You can assume that the project will take 5 months with an initial cost estimate of $150,000.

Work Breakdown Structure (WBS)

Project management

Requirements definition

Vendor and course identification

Identification of courses needed based on skills gap analysis

Identification of potential vendors

Creation of vendor evaluation process and metrics

Evaluation of vendors including integration requirements

Negotiation with selected vendors

Finalization of course and vendor selection

HR Software integration

Identification of integration information vendors need

Integration of course assignments into employee's profile

Integration of course tracking into employee profile

Integration of annual review with course assignments and course tracking

Integration of course assignments and tracking views for employees and managers

Integration of reports for managers on courses assigned, courses taken, and courses assigned that havent been taken

Testing

Training, rollout, and support

PLEASE ANSWER ALL OF PART A

Part A:

Select a project management methodology you will use to implement the project discussed in the case study.

Create a detailed task list with at least 20 tasks for your project by applying your selected methodology. Use Microsoft Excel to create the task list. Include at least the following for each task:

Name

Time needed to complete the task

Prerequisite tasks

Whether the task is completed internally or by an external vendor

Additional notes

Here is an example, if the project was building a house:

name	duration	prerequisites	internal/external	notes
foundation	7 days		external	requires clear weather
frame walls	15 days	1	external
plumbing	10 days	2	external

Your spreadsheet should resemble this example, but applied to the Customer Support Inc Case Study (above).

ID	Name	Duration	Start	Finish	Predecessors	Resources
	Project Server 2016 upgrade - waterfall
1	Plan for upgrade to Project Server 2016	5 days	1/25/2016 8:00	1/29/2016 17:00
2	Review system requirements for upgrade	1 day	1/25/2016 8:00	1/25/2016 17:00		Server Administrator, Technical Analyst
3	Plan for clients	1 day	1/26/2016 8:00	1/26/2016 17:00	2	Technical Analyst, Server Administrator
4	Gather information about your Project Server 2010 environment	1 day	1/27/2016 8:00	1/27/2016 17:00	3	Server Engineer, Server Administrator
5	Plan to upgrade customizations	1 day	1/28/2016 8:00	1/28/2016 17:00	4
6	Create an upgrade communications plan	1 day	1/29/2016 8:00	1/29/2016 17:00	5	Project Manager
7	Prepare your environment for upgrade	4 days	2/1/2016 8:00	2/4/2016 17:00	1	Server Administrator
8	Deploy your Project Server 2016 destination environment	1 day	2/1/2016 8:00	2/1/2016 17:00		Server Engineer
9	Prepare your Windows PowerShell environment	1 day	2/2/2016 8:00	2/2/2016 17:00	8	Server Engineer
10	Disable backward compatibility mode in your Project Server 2010 environment	1 day	2/3/2016 8:00	2/3/2016 17:00	9	Server Administrator
11	Check your Project Server 2010 data for issues that can cause the upgrade to fail	1 day	2/4/2016 8:00	2/4/2016 17:00	10	Server Administrator
12	Create backup copies of your Project Server 2010 farm databases	1 day	2/5/2016 8:00	2/5/2016 17:00	7	Server Administrator
13	Restore your Project Server 2010 farm databases for upgrade	1 day	2/8/2016 8:00	2/8/2016 17:00	12	Server Administrator
14	Upgrade your databases and Project Web App site collections	14 days	2/9/2016 8:00	2/26/2016 17:00	13	Server Administrator
15	SharePoint upgrade	6 days	2/9/2016 8:00	2/16/2016 17:00
16	Check the SharePoint content database for errors that can cause upgrade to fail	1 day	2/9/2016 8:00	2/9/2016 17:00
17	Attach and upgrade the SharePoint content database	1 day	2/10/2016 8:00	2/10/2016 17:00	16	Server Administrator
18	Add your account as a secondary owner of the Project Web App site collection that you want to upgrade	1 day	2/11/2016 8:00	2/11/2016 17:00	17	Server Administrator
19	Migrate users who are using Windows Classic authentication mode to claims based authentication (optional)	1 day	2/12/2016 8:00	2/12/2016 17:00	18	Server Administrator
20	Check your Project Web App site collection for issues that can cause upgrade of the site to fail	1 day	2/15/2016 8:00	2/15/2016 17:00	19	Server Administrator