A project quality program is an action plan striving to ensure that the actual quality of a project will meet the planned one. Using WBS as a skeleton for integration, the program sets a quality level based entirely on customers expectations and requirements. With such a strong customer focus, the project quality program translates the requirements into tangible quality standards, for whose accomplishment a set of tasks is defined. Explicitly defined responsibilities and timelines for the performance of the tasks add necessary elements to use the program as a project quality roadmap. In a nutshell, the project quality program states that this is what this project has to do to ensure that the quality of its deliverables is meeting our