Question: A q , has three characteristics: ( 1 ) a source of competitive advantage making a significant contribution to perceived customer benefits; ( 2 )

A q, has three characteristics: (1) a source of competitive advantage making a significant contribution to perceived customer benefits; (2) has applications in a wide variety of markets; and (3) is difficult to imitate.
Customer relationship management process
New-offering realization process
Core Comptency
Market Sensing Process
Strategic Business Unit
A q , has three characteristics: ( 1 ) a source

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