Question: A quality consultant was asked to analyze the data from order errors at the Audubon BOoks, Inc., distribution center as shown in the data below.

A quality consultant was asked to analyze the data from order errors at the Audubon BOoks, Inc., distribution center as shown in the data below. Any order can have one or more errors such as wrong item, incorrect customer infromation, etc. The company assigns penalties based on teh severity of the errors. A minor error, such as wrong address, is rated as 3; and a critical error, such as missing items or delivery to the wrong customer, is rated as 5. The data shows the total number of penalities for the number of orders shipped. Use appropriate control chart and explain the significance (interprettion)

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