Question: A quality control activity analysis indicated the following four activity costs of a hotel. Line Item Description Amount Verifying credit card information $ 2 3

A quality control activity analysis indicated the following four activity costs of a hotel.
Line Item Description Amount
Verifying credit card information $237,600
Customer service training 79,200
Discounting room rates due to poor customer service 158,400
Correcting charges to customer invoices 316,800
Total $792,000
Sales are $6,600,000 for the year. Prepare a cost of quality report. Round your answers to one decimal place, if necessary.
Cost of Quality Report
Quality Cost Quality Cost Percent of Total Percent of
Classification Quality Cost Total Sales
Prevention $________________________________%_______________%
Apraisal __________________________________%_______________%
Internal failure ___________________________________%______________%
External failure ___________________________________%______________%
Totals $_________________________________%___________%

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