A quality control activity analysis indicated the following four activity costs of a hotel. Verifying credit card
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Question:
A quality control activity analysis indicated the following four activity costs of a hotel.
Verifying credit card information | 262,400 |
Customer service training | 524,800 |
Discounting room rates due to poor customer service | 131,200 |
Reprinting customer invoices due to errors detected before given to customer | 393,600 |
Total | $1,312,000 |
Sales are $8,200,000 for the year. Prepare a cost of quality report.
Present percentage values to one decimal place.
Cost of Quality Report | |||
Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
Prevention | $ | % | % |
Appraisal | % | % | |
External Failure | % | % | |
Internal Failure | % | % | |
Total | $ | % | % |
Related Book For
Financial and Managerial Accounting
ISBN: 978-1285078571
12th edition
Authors: Carl S. Warren, James M. Reeve, Jonathan Duchac
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