A quality control activity analysis indicated the following four activity costs of a hotel:

Inspecting cleanliness of rooms	$73,800
Processing lost customer reservations	36,900
Rework incorrectly prepared room service meal	110,700
Employee training	147,600
Total	$369,000

Sales are $4,100,000.

This information has been collected in the Microsoft Excel Online file. Open the spreadsheet, perform the required analysis, and input your answers in the question below.

Open spreadsheet

 

Prepare a cost of quality report. Round the percents of total quality cost to the nearest whole number and the percents of total sales to one decimal place.

 

Cost of Quality Report

Quality Cost Classification

Quality Cost

Percent of Total Quality Cost

Percent of Total Sales

Prevention

$

%

%

Appraisal

%

%

Internal failure

%

%

External failure

%

%

Total

$

%

%

Answer rating: 100% (QA)

Cost of Quality Report Percent of Percent of Qual... View the full answer