Question: A quality control activity analysis indicated the following four activity costs of a hotel: Inspecting cleanliness of rooms $320,000 Processing lost customer reservations 128,000 Rework

A quality control activity analysis indicated the following four activity costs of a hotel:

Inspecting cleanliness of rooms $320,000
Processing lost customer reservations 128,000
Rework incorrectly prepared room service meal 64,000
Employee training 128,000
Total $640,000

Sales are $3,200,000.

This information has been collected in the Microsoft Excel Online file. Open the spreadsheet, perform the required analysis, and input your answers in the question below.

Prepare a cost of quality report. Round the percents of total quality cost to the nearest whole number and the percents of total sales to one decimal place.

Cost of Quality Report
Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention $ % %
Appraisal % %
Internal failure % %
External failure % %
Total $

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