Question: A quality control activity analysis indicated the following four activity costs of a hotel: Inspecting cleanliness of rooms $320,000 Processing lost customer reservations 128,000 Rework
A quality control activity analysis indicated the following four activity costs of a hotel:
| Inspecting cleanliness of rooms | $320,000 |
| Processing lost customer reservations | 128,000 |
| Rework incorrectly prepared room service meal | 64,000 |
| Employee training | 128,000 |
| Total | $640,000 |
Sales are $3,200,000.
This information has been collected in the Microsoft Excel Online file. Open the spreadsheet, perform the required analysis, and input your answers in the question below.
Prepare a cost of quality report. Round the percents of total quality cost to the nearest whole number and the percents of total sales to one decimal place.
| Cost of Quality Report | ||||||||||||
| Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales | |||||||||
| Prevention | $ | % | % | |||||||||
| Appraisal | % | % | ||||||||||
| Internal failure | % | % | ||||||||||
| External failure | % | % | ||||||||||
| Total | $ | |||||||||||
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