Question: A quality improvement team has been charged with improving the airline's plane passenger loading process as it takes too long. The team identified 35 issues

A quality improvement team has been charged with improving the airline's plane passenger loading process as it takes too long. The team identified 35 issues related to this problem that needs to be investigated. After some discussion, the team grouped problem causes into four categories: project management; employee training; passenger experience; and plane type. The process of analyzing the cause and effect relationships that exist among the critical issues so key drivers or outcomes can be identified would be best facilitated by which quality improvement tool?

		Affinity Diagram
		Interrelationship Diagraph
		Pareto Chart
		SIPOC

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