Question: a. Question 2: Explain Porter's Five Forces Model and the role it plays in decision making. [5 Marks] b. Explain the difference between customer-facing processes

a. Question 2: Explain Porter's Five Forces Model

a. Question 2: Explain Porter's Five Forces Model and the role it plays in decision making. [5 Marks] b. Explain the difference between customer-facing processes and business-facing processes. Which one is the more important to an organization? [5 Marks] What is the relationship between critical success factors and key performance indicators? How can a manager use them to understand business operations [5 Marks] C

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