A recent survey indicates that nearly half of the 76 million U.S. baby boomers are experiencing some degree of hearing loss. Suppose that during a recent performance appraisal meeting, an employee in the call center explained that the reason for his less-than-satisfactory performance rating was due to his hearing loss.

1. Is that a legitimate excuse?
   1. Why or why not?
2. What reasonable accommodations might be needed?    

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Whether hearing loss can be considered a legitimate excuse for lessthansatisfactory performance depends on various factors including the nature of the ... View the full answer