Question: A response to a request for adjustment- Positive Response In this exercise, the Professor has made a claim via email regarding his or her cellphone

A response to a request for adjustment- Positive Response

In this exercise, the Professor has made a claim via email regarding his or her cellphone service. He believes he was charged for two days of roaming in the United States when he was still in Canada. You have looked into this claim and discovered that the Professor was indeed in Canada the entire time. However, he or she was travelling in the area of the US border and it appears he connected to towers in the US rather than in Canada.

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