A responsibility assignment matrix, also known as a RACI, is another way deliverable can be allocated to a supply chain process. RACI stands for responsible, accountable, consulted, or informed. It clarifies the roles and responsibilities of stakeholders involved in any value chain.

3.2 There has been a sudden and sharp increase in customers complaints about the distribution of your beer to both local and national customers. You are aware that if issue is not addressed urgently, it would result in customers switching to your competitor. After a thorough investigation, it seems that the heart of the problem is outdated software and methods used in tracking beer deliveries. Recommend to your Board of Directors how you intend to resolve this issue through the introduction of a legacy system that will assist in your Logistics and Supply Chain Tracking System. (15)