A restaurant advertises a range of drinks using imported dairy-free coconut drink as part of its cuisine theme. The drinks are served unpackaged with a variety of mixers and garnishes. Due to a stock shortage one evening, the restaurant owner sends one of his kitchen staff to purchase more coconut drinks from a local supermarket. This new product is labelled as containing condensed milk used to thicken the drink.
The staff member delivers the new drinks to the restaurant owner who drops the new supply of drinks at the bar. The owner does not check the ingredients list or inform his wait staff coconut drink product is different to the usual brand.

A family visits the restaurant for a meal, and the children order coconut drink mixes. The parents ask if the drinks contain dairy products. The waiter serving them confirms they don’t.

One of the children sips from her coconut drink and immediately suffers symptoms typically consistent with her severe dairy allergy. The child collapses and is rushed to hospital where she spends a week in intensive care.

During the resulting investigation it is discovered the coconut drink contains dairy protein from condensed milk used as a thickener. The restaurant owner was also unable to tell the investigators where the coconut drink product came from.

Choose three (3) allergen management issues in this scenario.

Wait staff were not informed of the change in product.

The parents should have let the staff they were asking the question in relation to a child

The owner did not keep a record of his new supplier.

The owner did not check the new product ingredients.

It was up to the staff member buying the product to let the owner know the product was different to the normal one they buy

Answer rating: 100% (QA)

I can identify three key allergen management issues in this scenario Lack of Staff Communication The restaurant owner failed to inform the wait staff ... View the full answer