A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?

The organization has ensured that customer satisfaction is retained

The juniors will be capable of preventing the defect to pass further to the customers

The senior has understood that quality is correcting and preventing the loss, not living with loss

The customer forced them to rectify the defect