Question: A single service problem will destroy customer confidence when ______________. a. the service is complex b.the failure is totally outrageous c. it involves a new

A single service problem will destroy customer confidence when ______________.

a. the service is complex

b.the failure is totally outrageous

c. it involves a new customer

d. there is a good competitor available

Which of the following types of fairness involves being treated politely, with care and honesty?

a.procedural fairness

b. outcome fairness

c. emotional fairness

d. interaction fairness

Which of the following determines the procedure to be used for processing credit card payments?

a. Bank account type

b. Cashier preference

c. Type of POS system

d. Credit card company

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

COURSEWORK 1 - INDIVIDUAL Year TWO/2015 Subject MGT3604 CUSTOMER RELATIONSHIP MANAGEMENT 25% (INDIVIDUAL ASSIGNMENT) Week 8 Submission Date (4th April 2016 - 10th April 2016) 25% (GROUP ASSIGNMENT)...

Q:

J. of the Acad. Mark. Sci. (2013) 41:389-399 DOI 10.1007/s11747-013-0331-z CONCEPTUAL/THEORETICAL PAPER Elevating marketing: marketing is dead! Long live marketing! Frederick E. Webster Jr. & Robert...

Q:

WINTER 2010 V O L . 5 1 N O. 2 Steven A. Melnyk, Edward W. Davis, Robert E. Spekman and Joseph Sandor Outcome-Driven Supply Chains REPRINT NUMBER 51221 S U P P L Y C H A I N : M A N A G I N G F O R M...

Q:

by Vicki Jayne / business excellence Built to Last How to fill performance gaps How do you build a strong performance ethic into your organisational culture? Vicki Jayne talks to two executives who...

Q:

1 which two"hidden" cost do you identify with or think are most important? 2 Do some light resarch and give an example of these two with company that you can find information about. The 10 hidden...

Q:

1 which two"hidden" cost do you identify with or think are most important? 2 Do some light resarch and give an example of these two with company that you can find information about. The 10 hidden...

Q:

Point-Factor Method Job Evaluation Exercise In this exercise, will have an opportunity to rank order 8 jobs in a hotel based on the points that you will generate from a point-factor method. The...

Q:

sketch graphically the supply chain described in the case "Exel PLC supply chain management at Haus Mart". What would chnage in terms of key bussiness and supply chain objectives if: (a) Haus mart is...

Q:

The ABCs of ERP By Christopher Koch What is ERP? Enterprise resource planning software, or ERP, doesn't live up to its acronym. Forget about planningit doesn't do much of thatand forget about...

Q:

design compufix cultural web and its main elements. base your answer on the description offered in the case study at about the time when the workshops begun (1992) Case study: Compufix Inc, by...

Q:

Mr Xu wants to export products to Italy but has little information on what documentation he needs. Who would be able to advise Mr Xu in this instance? Select one or more: a. Contact a foreign-freight...

Q:

On July 31, 2013, the Archer Company reported the following information in the equity section of their balance sheet: Stockholders' equity Common stock, $1.00 par, 500,000 shares authorized, 20,000...

Q:

Holly Day Company purchased a piece of land 1 0 years ago for $ 5 7 , 0 0 0 . Holly Day company is considering selling the land. The piece of land was recently appraised for $ 1 2 7 , 0 0 0 , they...

Q:

atch the compensation objectives with their meanings. Efficiency Efficiency drop zone empty. Fairness Fairness drop zone empty. Compliance Compliance drop zone empty. Improving performance and...