Question: A single-machine work center can process production orders with a service time of 5 hours per order on average. Within an 8-hours-shift 1.4 orders arrive

A single-machine work center can process production orders with a service time of 5 hours per order on average. Within an 8-hours-shift 1.4 orders arrive on

average. Arrivals follow a Poisson process.

What is the ratio between average service time and average flow time of a production order in the case of deterministic service times?

What is the intuition behind having substantial waiting times for a utilization clearly less than 100%?

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