A situation in which a day care provider thinks that parents want better food, when in fact parents are more concerned about their children's security is an example of a gap between consumer expectation and management perception management perception and service quality perception service quality specifications and service delivery consumer expectations and service delivery service delivery and external communications Question 43 When a new product innovation is relatively difficult to understand or use, the characteristic of slows the adoption rate of the new product relative advantage divisibility communicability complexity compatibility

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Question: A situation in which a day care provider thinks that parents want better food, when in fact parents are more concerned about their children's security

A situation in which a day care provider thinks that parents want better food, when in fact parents are more concerned about their children's security is an example of a gap between __________.

		consumer expectation and management perception
		management perception and service quality perception
		service quality specifications and service delivery
		consumer expectations and service delivery
		service delivery and external communications

Question 43

When a new product innovation is relatively difficult to understand or use, the characteristic of __________ slows the adoption rate of the new product.

		relative advantage
		divisibility
		communicability
		complexity
		compatibility

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