Which is false regarding customer service? 1) A minimum level is required to stay in business...

 

 

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Which is false regarding customer service? 1) A minimum level is required to stay in business 2) All customers should be treated equally to maintain standard processes O 3) There exists different levels of customer service 4) Priorities should be made against customers. Question 5 (0.5 points) DRP can be considered an example of a time based replenishment system. 1) True 2) False Question 6 (0.5 points) Forecasting has become extremely accurate especially just since the developmen the S&OP process. 1) True 2) False Question 8 (0.5 points) Order to cash and replenishment cycle are defined the same? O 1) True O 2) False. Question 11 (0.5 points) Which of the following is not one of the 3 definitions of Customer Service described in the slides and text? 1) Customer Service is a philosophy O 2) Customer Service is a performance measure 3) Customer Service is an activity 4) Customer Service is a theory Question 12 (0.5 points) A DRP system usually is coupled with aln) system in an attempt to manage the flow and timing of both inbound materials and outbound finished goods. O 1) MRP O 2) Kan Ban O3) JIP O 4) VMI / Consignment Question 13 (0.5 points) Increased product line variety tends to decrease inventory levels. 1) True 2) False Question 16 (0.5 points) Demand Management includes: 1) Flows of product O 2) Flows of services O 3) Informational about capital O 4) all of the above Question 17 (1 point) Two types of demand exist. What are they and how do they differ? Question 21 (1 point) When a seller is unable to satisfy demand with available inventory, one of four possible events might occur Name all four Which is false regarding customer service? 1) A minimum level is required to stay in business 2) All customers should be treated equally to maintain standard processes O 3) There exists different levels of customer service 4) Priorities should be made against customers. Question 5 (0.5 points) DRP can be considered an example of a time based replenishment system. 1) True 2) False Question 6 (0.5 points) Forecasting has become extremely accurate especially just since the developmen the S&OP process. 1) True 2) False Question 8 (0.5 points) Order to cash and replenishment cycle are defined the same? O 1) True O 2) False. Question 11 (0.5 points) Which of the following is not one of the 3 definitions of Customer Service described in the slides and text? 1) Customer Service is a philosophy O 2) Customer Service is a performance measure 3) Customer Service is an activity 4) Customer Service is a theory Question 12 (0.5 points) A DRP system usually is coupled with aln) system in an attempt to manage the flow and timing of both inbound materials and outbound finished goods. O 1) MRP O 2) Kan Ban O3) JIP O 4) VMI / Consignment Question 13 (0.5 points) Increased product line variety tends to decrease inventory levels. 1) True 2) False Question 16 (0.5 points) Demand Management includes: 1) Flows of product O 2) Flows of services O 3) Informational about capital O 4) all of the above Question 17 (1 point) Two types of demand exist. What are they and how do they differ? Question 21 (1 point) When a seller is unable to satisfy demand with available inventory, one of four possible events might occur Name all four

Answer rating: 100% (QA)

1 Answer 2 All customers should be treated equally to maintain standard processes Customer service is the provision of service to customers before during and after a purchase The perception of success ... View the full answer