Question: ( a ) Subang Jaya Box Manufacturing Sdn BhD ( SJBM ) has implemented several programs to improve its productivity. They have asked you to

(a) Subang Jaya Box Manufacturing Sdn BhD (SJBM) has implemented several
programs to improve its productivity. They have asked you to evaluate the firm's productivity
by comparing this year's performance with last year's. The following data are available:
Calculate the productivity change for SJBM?
(b) Create a Pareto chart for the following mistakes made in grading an exam.
(a) Subang Jaya Box Manufacturing Sdn BhD (SJBM) has implemented several

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