A successful e$-$commerce system must address the many stages that consumers experience in the sales life cycle.

Identify which e$-$commerce stage is represented in each scenario.

After

$-$

sales

service

Reggie calls the vendor of his new $3-$D printer for instructions on how to troubleshoot a setup problem.

Search & identification

Leon emails his supplier's customer service department to discuss the possibilities of switching to a different shipping provider.

Select & negotiate

Casey takes inventory of office supplies running low in the mailroom and also emails team leaders for a list of needed supplies. She then checks to confirm inventory numbers on the supplier's Website.

Purchasing

Lindsey chats online with her supplier's customer service representative to set up a new corporate account that reflects updated information after her company's merger.

After

$-$

sales

service

Unselected. Reggie calls the vendor of his new $3-$D printer for instructions on how to troubleshoot a setup problem.

Unselected. Leon emails his supplier's customer service department to discuss the possibilities of switching to a different shipping provider.

Unselected. Casey takes inventory of office supplies running low in the mailroom and also emails team leaders for a list of needed supplies. She then checks to confirm inventory numbers on the supplier's Website.

Unselected. Lindsey chats online with her supplier's customer service representative to set up a new corporate account that reflects updated information after her company's merger.

Search & identification

Unselected. Reggie calls the vendor of his new $3-$D printer for instructions on how to troubleshoot a setup problem.

Unselected. Leon emails his supplier's customer service department to discuss the possibilities of switching to a different shipping provider.

Unselected. Casey takes inventory of office supplies running low in the mailroom and also emails team leaders for a list of needed supplies. She then checks to confirm inventory numbers on the supplier's Website.

Unselected. Lindsey chats online with her supplier's customer service representative to set up a new corporate account that reflects updated information after her company's merger.

Select & negotiate

Unselected. Reggie calls the vendor of his new $3-$D printer for instructions on how to troubleshoot a setup problem.

Unselected. Leon emails his supplier's customer service department to discuss the possibilities of switching to a different shipping provider.

Unselected. Casey takes inventory of office supplies running low in the mailroom and also emails team leaders for a list of needed supplies. She then checks to confirm inventory numbers on the supplier's Website.

Unselected. Lindsey chats online with her supplier's customer service representative to set up a new corporate account that reflects updated information after her company's merger.

Purchasing

Unselected. Reggie calls the vendor of his new $3-$D printer for instructions on how to troubleshoot a setup problem.

Unselected. Leon emails his supplier's customer service department to discuss the possibilities of switching to a different shipping provider.

Unselected. Casey takes inventory of office supplies running low in the mailroom and also emails team leaders for a list of needed supplies. She then checks to confirm inventory numbers on the supplier's Website.

Unselected. Lindsey chats online with her supplier's customer service representative to set up a new corporate account that reflects updated information after her company's merger.

When building a Website, you should first decide which tasks the site must accomplish. Most people agree that an effective Website is one that creates an attractive presence and that meets the needs of its visitors.