Question: A system has 5 servers. Customers arrive at a rate of 6 per hour and service time is 20 minutes. - Arrival Rate? - Service

A system has 5 servers. Customers arrive at a rate of 6 per hour and service time is 20 minutes.

- Arrival Rate?

- Service Rate?

Suppose that this system has 3 servers instead of 5. What is the probability there are no customers in the system? (Show as a decimal to two decimal places.)

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