Question: A _ _ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow - up .

A __ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.
A __ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.
product knowledge
contact management
sales forecasting
sales lead tracking

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