A task force is created to understand the current process. After several meetings of the task force, the current process is summarized as follows: Patrons arrive at the Humane Society and look for a place to park. The arrival rate is about 10 patrons per hour, and the interarrival times follow an exponential distribution. If a patron finds the parking lot full, he or she leaves(balk). If the parking lot is not full, the patron parks the car and enters the building (between 2 and 5 uniformly distributed minutes). Patrons then walk through the kennels (between 10 and 45 uniformly distributed minutes) and may decide to leave if they don't find a suitable pet.(renege) About 15 percent of patrons leave at this point. If a patron finds a suitable pet, then he or she finds out what to do next to start the adoption process (between 1 and 5 uniformly distributed minutes)