A. TASK 

Write a report (maximum 1,250 words, including any references) to inform an association of SMEs (small and medium-sized enterprises) of the significance of the Consumer Guarantees Act 1993 for their business practices and policies. 

The due date for this assignment is Friday 15 May at 11.59pm. 

B. OBJECTIVES 

The Consumer Guarantees Act 1993 is an important piece of legislation for businesses. It places significant obligations on retailers, manufacturers and service providers, including importers and distributers. Businesses which are unaware of these obligation could find themselves in breach of the law and facing legal claims by unsatisfied consumers. 

It is therefore important for students entering the world of business and commerce to be aware of these obligations and understand how businesses need to act and respond to customers on the basis of these obligations. 

It is important for businesses to know: 

1. Who the CGA applies to 

2. The definition of a consumer 

3. What guarantees are given to consumers 

4. What rights customers/consumers have when they are unsatisfied with the goods or services 

5. Whether, and in what circumstances, it is possible to contract out of the CGA 

6. The practical consequences of the CGA for business practices.

This assignment presents an opportunity to review a piece of legislation that is relevant and important for business practices, understand that legislation and practically apply that legislation in a business context.

Answer rating: 100% (QA)

In any agreement for the conveyance of clients items or administrations what the Consumer Guarantees Act 1993 CGA does is to append certain straightforward affirmations and these confirmations go arou... View the full answer