Question: A team engaged in process analysis and improvement has collected data on customer complaints. Their Pareto chart clearly shows one bar that is much taller

A team engaged in process analysis and improvement has collected data on customer complaints. Their Pareto chart clearly shows one bar that is much taller than the others. A natural next step for this bit of information is to
A. use a check sheet to collect more data.
B. make the tallest bar of the Pareto chart the head of a fishbone diagram.
C. take the shortest few bars of the Pareto chart and prepare another flow chart that isolates the activities responsible.
D. redistribute the data from the Pareto chart and make a histogram.
A team engaged in process analysis and improvement has collected data

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