Question: A tech support call center has a single queue for calls and 6 support persons to handle the calls. On average, each support person services

A tech support call center has a single queue for

A tech support call center has a single queue for calls and 6 support persons to handle the calls. On average, each support person services a call in 12 minutes and each call is in this entire queuing system (queue and service) for 15 minutes. This system fits the "multiple server waiting line" (that is, a single waiting line with multiple servers) model. The average number of calls in this entire system is 5.5. Use this information to answer questions 10 through 12. 10. What is the average service rate in calls per hour per support person? A. 5 B. 12 C. 30 D. 72 11. What is the total average service rate in calls per hour for this entire system? A. 5 B. 12 C. 30 D. 72 12. What is the average arrival rate in calls per hour? A. 2.73 B. 22 C. 30 D. None of the above

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