A temporary driver's license is an acceptable form of client identification for bank product purposes. True False
Question:
A temporary driver's license is an acceptable form of client identification for bank product purposes.
True
False
The act of attempting to acquire information such as user names, passwords, and credit card details by acting as a trustworthy entity in an electronic communication is called ________________.
A.) Noodling
B.) Spoofing
C.) Phishing
D.) All of the above
E.) None of the above
Examples of suspicious activity which you should report to Incident Management include:
A.) Customer unwillingness to provide the required identification
B.) Identity documents that appear fraudulent
C.) Customer source of income documents are suspicious
D.) Information provided by the customer is inconsistent
E.) All of the above
Services Marketing Concepts, Strategies, & Cases
ISBN: 978-1439039397
4th edition
Authors: Douglas Hoffman, john Bateson