Question: a) The balanced scorecard based on market share, employee commitment and alignment, core competencies, and customer satisfaction are some of the metrics that can be

a) The balanced scorecard based on market share, employee commitment and alignment, core competencies, and customer satisfaction are some of the metrics that can be used to measure Financial Perspective, Customer Perspective, Internal Business Perspective, Learning and Growth perspective what other metric can be used as a measure for each from the Case Study above and give a few more ideas on how to apply the balanced scorecard. (20 marks)

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