Question: A ticket counter expects customers to arrive at an average rate of 4 0 customers / hr . There are two service executives who can

A ticket counter expects customers to arrive at an average rate of 40 customers/hr. There are two service executives who can man the counter, but only one of them mans the counter at a time. The first executive can serve 60 customers in an hour on average, and the second, 80 customers in an hour. What would be the difference in the following characteristics of the queue when the two executives are manning the counter independently?
(Hint: Calculate the values below separately for Server 1 & Server 2 and then compare)
a. Average length of the queue (2 marks)
b. Average waiting time in the queue (2 marks)
c. Average waiting time in the system (2 marks)
d. Average utilization (2 marks)
e. Average number of busy servers (2 marks)

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