Question: A training program is proposed to improve the skills and quality of customer service staff. The net present value of the loss avoided from customers

A training program is proposed to improve the skills and quality of customer service staff. The net present value of the loss avoided from customers not becoming dissatisfied as result of the training program is estimated at $500.000 and absolute dollars of $600.000. The net present value of training costs is estimated at $400.000 and absolute dollars of $450.000. What is the return in quality (ROQ) on the training proposal?

A. 1.25 B. 1.33 C. 25.0% D. 33.3%

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