Question: A U.S. company faced with spiraling (continuous and dramatic increase) costs in their customer care center recreated that service in Luxembourg at a fraction of

A U.S. company faced with spiraling (continuous and dramatic increase) costs in their customer care center recreated that service in Luxembourg at a fraction of the cost. This is an example of:

a.

postponement

b.

backward integration

c.

forward integration

d.

offshoring

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