Question: A user asks you to perform a task that you do not know how to do and is not in the scope of your job

A user asks you to perform a task that you do not know how to do and is not in the scope of your job duties.
What is the BEST way to respond to this situation?
Tell the user that they will need to find someone else to take care of their problem.
Try to perform the task by yourself.
Explain to the user that this is not a task you can perform, but you will do your best to contact someone who can perform the task.
Tell the user it isn't in your job description and move on with your current task.
A user asks you to perform a task that you do

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