Question: A user from your organization is saying that he was supposed to receive an email from an external person, but he can't find the message

A user from your organization is saying that he was supposed to receive an email from an external person, but he can't find the message in his mailbox. What would you do, as an Administrator, to find out what happened to the message?

Confirm the folder Junk Email is disabled

Enable logging and check Outlook diagnostic logs

Confirm there is a mail rule allowing the sender to bypass spam filtering

Perform a Message Trace

None of the above

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