Question: A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested

A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested and displays a

301

keyboard error.

Which of the following troubleshooting steps is the BEST to try first?

answer

Download and install the latest keyboard driver from the manufacturer's website.

Verify that the latest UEFI firmware updates have been applied.

Install a new keyboard on the computer.

Verify that no keys are being pressed down during POST.

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